Shipping policy

Shipping costs

Europe (EU, United Kingdom, Switzerland, Norway and the rest of Europe): free standard shipping with tracking.

For all other countries, and for express shipping, the cost is shown at checkout.

When we ship

Orders are usually shipped the same working day after payment is confirmed, and at the latest within 2 working days. Orders placed on weekends or public holidays are shipped on the next working day. If we need to confirm that a unit fits your car (for example from a photo of your screen), we ship as soon as the fit is confirmed.

Delivery times

  • United Kingdom: 4-5 working days
  • Europe: 3-7 working days
  • USA and Canada: 8-14 working days
  • Asia and Pacific: 10-14 working days
  • Other countries: up to 20 working days

Express shipping in Europe is usually delivered within 24-48 hours of dispatch. Delivery times are estimates from the carriers and are not guaranteed. For the exact status of your parcel, please use your tracking number.

Orders to the USA and Canada are shipped from our US warehouse.

Customs and import taxes

There are no customs charges for deliveries to Europe (including the United Kingdom, Switzerland and Norway), the USA, Canada and Australia. We cover any import duties and taxes, so you pay nothing extra on delivery.

For other countries, local import duties or taxes may apply depending on your country's rules. If they apply, they are paid by the recipient. Please contact us before ordering and we will tell you what to expect.

Tracking

As soon as your order is shipped, you receive an email with your tracking number. We work with carriers such as DPD, GLS, DHL, PostNL, Smartposti (Itella) and Evri, and with local postal services.

Packaging

Every unit is shipped in its original box with protective packaging.

Wrong address or parcel not collected

Please check your shipping address and phone number carefully at checkout. If a parcel comes back to us because the address was wrong or incomplete, or because it was not collected, we will ship it again once the new shipping cost is paid. If you prefer to cancel instead, we refund the order minus the shipping costs we paid.

Damaged or lost parcels

If your parcel arrives damaged, please keep the packaging, take photos of the parcel and the item, and contact us within 7 days. If your tracking shows no movement for 10 working days, or shows the parcel as delivered but you did not receive it, please contact us. We will open a claim with the carrier and send you a replacement or a refund.

Contact

For any delivery question, email shipping@naviradiostore.com or call / WhatsApp +370 607 52663.